How billing, cancellations, and refunds work across all plans.
Effective date: August 10, 2026 • Last updated: August 10, 2026
This Refund Policy explains how billing, cancellations, and refunds work for MyProspectPortal (the "Service," "we," "us"). It applies to all Essential, Pro, and Scale subscription plans, and to any add-ons purchased with them. By subscribing to the Service, you agree to this policy.
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Every new account starts with a 14-day free trial. No credit card is required to start a trial, so you will not be charged automatically when the trial ends — you choose a plan and enter payment details only when you are ready to subscribe. Because no payment is collected during the trial, no refund is applicable to the trial period itself.
2.1 First-time subscribers. If you subscribe to a paid plan for the first time and are not satisfied, you may request a full refund of your first payment within 14 days of that charge. This applies once per customer and covers your first billing cycle only (monthly or annual).
2.2 After the guarantee window. Charges made after the 14-day window, and any charges after your first billing cycle, are handled under the monthly and annual terms below.
3.1 Billing. Monthly plans are billed in advance at the start of each billing cycle.
3.2 Cancellation. You may cancel a monthly subscription at any time from your dashboard's Billing page. Cancellation stops future billing; you keep access to the Service through the end of the billing cycle you already paid for.
3.3 No partial-period refunds. Outside of the 14-day guarantee in Section 2, we do not refund the unused portion of a monthly billing cycle.
4.1 Billing. Annual plans are billed in advance for a 12-month term, at a discount to the monthly price.
4.2 Cancellation. You may cancel an annual subscription at any time from your dashboard's Billing page. Cancellation stops the subscription from renewing for another year; you keep access to the Service for the remainder of the annual term you already paid for.
4.3 No prorated refunds. Outside of the 14-day guarantee in Section 2, we do not issue prorated refunds for the months remaining in an annual term after cancellation.
Extra seats and extra conversation blocks are billed alongside your plan, on the same monthly or annual cycle. Add-on charges follow the same terms as your underlying plan (Sections 3 and 4) and are non-refundable once they have been applied to a billing period, except where covered by the 14-day guarantee for a customer's first payment.
6.1 Upgrades. If you upgrade to a higher plan, the new price applies starting with your next billing cycle, or immediately if you choose to upgrade mid-cycle; any difference charged immediately is subject to the 14-day guarantee if it is your first payment at the new plan.
6.2 Downgrades. If you downgrade to a lower plan, the change takes effect at your next renewal. We do not refund the difference for time already paid at the higher plan.
If a payment fails, we will attempt to notify you and retry the charge during a grace period before your account is paused or downgraded. Reinstating your account after a failed payment requires bringing your payment method current; it does not create a refund obligation for the period in question.
If you are charged in error — for example, a duplicate charge, an incorrect amount, or a charge after a cancellation that should have taken effect — contact us and we will investigate and issue a full refund of the erroneous charge once confirmed. This is separate from, and not limited by, the 14-day guarantee window in Section 2.
We encourage you to contact us before initiating a chargeback with your bank or card issuer so we can resolve billing issues directly. Accounts with an open chargeback may be suspended while the dispute is investigated.
Refund requests under Section 2 (money-back guarantee) or Section 8 (billing errors) can be submitted from your dashboard's Billing page or by contacting us using the information below. Approved refunds are issued to the original payment method and may take several business days to appear, depending on your bank or card issuer.
We may update this Refund Policy from time to time. Changes apply to charges made after the updated policy is posted; they do not retroactively change how earlier charges were handled.
Questions about billing or refunds can be sent to the support contact listed in your dashboard, on our Contact page, or directly at:
My Prospect Portal LLC
Wisconsin, USA
Email: jcmeeter@gmail.com