HVAC · Missed-call text-back & AI chat
No heat at 2 AM in January. The caller gets a text, not your voicemail.
When the furnace quits on a cold night, the homeowner calls until someone answers. If you can't pick up, they get one short text from your business asking what's wrong, and their reply comes straight to your phone.
Keep your number · 14-day free trial · No credit card
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(555) 014-2290Rang out · no voicemail left
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Your assistant Hi, sorry I missed your call. I'm a little busy right now, I'll get back to you as soon as possible. What can I help with?(555) 014-2290 Furnace stopped and it's 50 degrees in the house. Can someone come out tonight?
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EmergencyNew lead · (555) 014-2290No heat · wants service tonightSent to your phone Text back from your own cell
Voicemail vs. a text
The difference is who they call next.
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They hang up at the voicemail greetingAnd call the next HVAC company on Google.
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You find out in the morningA number in your call log and a cold house you never heard about.
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You call back coldBy then someone else has the furnace running.
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A text from your businessWhile they're still standing by the thermostat.
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They tell you what's wrong"Furnace stopped, 50 degrees in the house" beats a blank missed call.
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You decide what happens nextCall back now or first thing, with the details in hand.
Pricing out an answering service? Compare voicemail, text-back and answering services
How it works
Three steps. You keep your number.
No new phone, no app to keep open. Calls you answer ring exactly like they do now.
Turn on call forwarding.
We set up a number that receives your forwarded calls. You dial one short code from your phone so only the calls you don't pick up get forwarded.
The caller gets one text.
When the call rings out, they get a short text from your business asking what they need. One text, not a string of them.
Their reply comes to your phone.
Read it between jobs, see what they need, and call or text back when you're ready.
AI website chat · every plan
Your website answers while you work.
The chat learns your services from your own website pages and saves every lead it talks to.
Flags no-heat and no-cool calls so you see them first
Answers service-area and maintenance-plan questions
Gets the address and system details before you call back
Questions
Straight answers.
What happens if someone calls about no heat and I can't answer?
With missed-call text-back on, they get one text from your business asking what they need. Their reply comes to your phone, so you know it's a no-heat call before you call back.
Can it text only at night and on weekends?
Yes. Pick day and night, or only when you're closed. Outside the hours you choose, no text goes out.
Will the website chat know my service area and maintenance plans?
It answers from your own website pages. Put your service area and maintenance plans on your site and the chat can answer those questions.
Does it sort emergencies from routine requests?
Every plan flags safety-critical situations automatically. Pro and Scale add urgency triage, which tells an emergency like no heat from a routine request.
Do I have to change my phone number?
No. You keep your number. Your carrier only forwards the calls you don't answer, and the ones you do answer ring like normal.
Which plans include missed-call text-back?
Pro and Scale. It isn't included on Essential. Website chat is on every plan.
Get started
The next no-heat call doesn't have to go to someone else.
Missed-call text-back comes with Pro and Scale. Website chat comes with every plan. Try it for 14 days. No credit card, no contract.